Reconnections - Our Team

John Mantello

With 30 years experience in Australia’s automotive industry, John’s understanding of how to drive performance in the world of automotive retailing is instinctive.

His journey has moved from salesman to sales manager to general manager, to becoming a dealer principal managing four franchises of his own. John  has also worked within the world of manufacturer wholesale, with responsibility for dealers’ performance. The architect of ‘central scoreboard’, a system which monitors daily retail performance enabling dealers and sales managers to focus on the issues that impact sales team performance.

Member of  the Australian Sales Institute and Certificate IV in Workplace Training and Assessment holder his mix of retail and wholesale experience provides a balanced approach in defining and tackling the issues and outcomes faced by businesses today.

Tim Francis

Tim brings a global perspective to Reconnections, having worked closely with OEMs and car dealerships around the world.

His 18 years experience in the automotive industry includes 10 years as a founding director of the The Ultimate Perspective (TUP) Group, which worked with all major automotive OEMs and grew to over 200 people across Europe, USA and Australasia.

Tim has worked at both a dealer level, implementing change management programs, sales and service marketing initiatives, business improvement programs, and CSI and CRM programs; and at manufacturer level on a wide range of strategic programs.

Certificate IV in Workplace Training and Assessment qualified his extensive understanding of wholesale and distribution business models are invaluable in the delivery of Reconnections programs.

Graeme Sedgwick

Graeme is a creative marketing communications specialist, injecting a fresh perspective into campaigns and training.

Graeme’s career commenced on the creative side of marketing communications, and moved into management responsibilities within retail advertising, brand marketing, communications and special events.

Always looking for a better way he was intimately involved in the development and successful establishment of a new higher education study program in integrated marketing communications for the creative industries within Australia and South East Asia; and has lead and facilitated workshops and presentations on brand, local area marketing, communications and delivered specialist automotive training. Graeme’s qualifications combine Arts, Education and Communications.

David Kaylor

David is recognised as a leading trainer and consultant within the automotive industry, at both OEM and retail levels.

With more than 20 years experience in training and development, which during that time, included responsibility for developing training programs for some of Australia's most respected automotive brands, David’s professional development workshops and learning programs achieved outstanding results. Today, using all that past experience, David is able to provide professional cutting edge learning programs with total credibility.

David holds a degree in adult education and training, a Certificate IV in Workplace Training and Assessment, and is an accredited practitioner with the Australian Institute of Training and Development

Glenn Bryant

Glenn worked for many years with Toyota both in Australia and Japan becoming an expert practitioner in customer satisfaction / employee engagement and lean efficiency processes for the automotive industry.  From qualifying as a technician and working his way through most areas of the automotive industry, at both retail and manufacturer, he brings huge experience to the Reconnections team.  Glenn heads up Efficient Solutions, part of the Reconnections Group and more information can be found at www.efficientsolutions.com.au 

Adrian Rawson

Adrian joined the Reconnections team to launch the e-GoodManners Sales Lead Management system onto the Australian automotive market.

With 18 years experience in process-oriented industries, including finance, information technology and aviation, Adrian firmly believes in the use of systems and procedures to achieve long-term gains.

During his varied career, Adrian spent 10 years in aviation where he ultimately became a Regional Airline Captain with a Qantas affiliate.

Daniela Furfaro

Daniella is our exceptional Office Manager. She is responsible for running the office and managing the day to day accounting requirements as well as coordinating a diversity of requirements including training programs and special events.  She is also involved in assisting with e-GoodManners support and training.

Daniella has many years experience in Marketing and administration and holds a Level III Certificate in Travel & Tourism and an RMIT Graduate Certificate of Project Management.