Reconnections - Mystery Shoppers
Performance Management
Mystery Shoppers
Can you afford to lose 60 per cent of your phone-in customers? Are you confident that all walk-in customers are experiencing the same level of service? Are internet leads followed up within 3 – 4 hours as the market expects !
By implementing a Mystery Shop analysis, we will help you identify where your sales team is falling down – and where they excel.
Our experienced mystery shoppers know what questions to ask, and what to look for, when they conduct telephone and walk-in performance audits.
The Program includes:
- Comprehensive reporting on the customer experience
- Recommendations to improve performance based on this report.